WP Engine’s mission to power confidence online relies on the dedication and expertise of more than 1,000 global employees.
The combined effort of our whole team—from the support specialists solving technical challenges to the engineers driving performance and innovation across our fully managed hosting platform to the passionate professionals supporting our agency partners and everyone in between—ensures continued growth and success for WP Engine and our customers alike.
Our Meet the Experts series highlights some of the people who bring this mission to life, showcasing their roles, areas of expertise, and invaluable contributions to WP Engine and our customers, as well as advice for other aspiring professionals in their fields.
In this feature, we’re excited to introduce you to Alexandria Martinez, a technical support specialist based in Poplar Grove, Illinois.
Say hello to Alexandria!
Meet Alexandria Martinez, a vital member of our support team who brings a mix of technical skill, collaborative energy, and people-first enthusiasm to every customer interaction.
Her WP Engine journey began through an unexpected connection: World of Warcraft. A friend she met while gaming often spoke passionately about the culture and purpose he found at WP Engine, and it left a lasting impression.
“It really spoke volumes that, without being asked, he would always talk so highly about working here,” Alexandria recalls.
“I’d been looking for a company that truly valued and appreciated its people—not just as employees, but as individuals. Hearing the way he talked about WP Engine made it seem like the kind of place I wanted to be.”
When she’s not helping customers or mentoring colleagues, Alexandria can often be found crocheting, building Legos, or adventuring through games like World of Warcraft, Stardew Valley, and Valheim. A self-professed Harry Potter fan, she also treasures time with her husband and 9-year-old daughter.
Alexandria’s career journey
Her career path hasn’t been without challenges. Before joining WP Engine, Alexandria had previous experience in support roles but had never worked in a field this technical.
“It was intimidating at first,” she admits.
“WordPress was completely new to me, but I’ve always loved helping people. My mentors, as well as the WordPress community as a whole, have been instrumental to my growth in this role.”
Alexandria started her support career at WP Engine in 2022. Since then, she’s moved quickly through the ranks, and her expertise now touches just about every part of the platform.
“My area of expertise is…well, everything!” she jokes.
“One of the best parts of my role is the opportunity to support all kinds of issues—whether it’s headless, SSL, or general troubleshooting.”
In an industry that evolves rapidly, Alexandria relies on a blend of internal support and self-driven learning to stay sharp.
“Our managers do a great job sharing tools and resources to keep us informed, and I take full advantage of tools like LinkedIn Learning and industry blogs to keep learning,” she says.
While Alexandria works remotely, she says the sense of community at WP Engine has never felt distant.
“My favorite thing about WP Engine is the people,” she shares.
“Even working remotely, there’s real camaraderie here. I’ve made lifelong friends—people I chat with every day, collaborate with, even exchange care packages with across the globe!”
To that end, Alexandria is an active member of WP Engine’s Virtual Americas Council, where she helps shape events and experiences for remote employees across the U.S.
“We’re always looking for ways to bring our people together and make our remote-first work environment feel more vibrant and connected,” she says.
Words of wisdom: Embrace opportunities to learn new skills
With technical complexity often comes unpredictability, and that’s where Alexandria thrives.
“Every interaction is different—the only constant is that we’re solving problems,” she explains.
Alexandria attributes much of her success to her adaptability and hunger for growth—a mindset passed down from her mother.
“My mom always said, ‘The more tools you have in your toolbelt, the better,’ and that’s something I’ve carried with me,” she says.
“I’m constantly volunteering for new projects, because you never know when a new skill will help you solve the next tough issue.”
Alexandria’s biggest advice for those looking to advance their careers? Don’t let fear hold you back.
“You’ll fail 100% of the things you don’t try,” she says.
“Even if you fail, you’ve learned something new. Just go for it.”
Powered by people
Alexandria’s passion for people, constant curiosity, and drive to grow make her an invaluable part of WP Engine’s Support team. People like her are the reason we’re able to power confidence online every single day.
Want to find out more about what it’s like to work at WP Engine? Explore our current openings and check out our blog for more inspiring stories from WP Engine’s experts!