At WP Engine, being Customer-Inspired is more than just a core value—it’s a commitment that drives everything we do. That’s why we’re thrilled to announce that our Customer Experience (CX) team has earned a Gold Stevie Award for Customer Service Department of the Year – Computer Services!
This Gold distinction is the highest honor awarded in the category and marks yet another milestone in WP Engine’s history of excellence in customer support. Since earning our first Stevie in 2015, we’ve amassed more than a dozen Stevie Awards, solidifying our place as an industry leader in exceptional customer service.
“Each Stevie Award we earn is a testament to the incredible dedication and passion of our customer experience team and a reflection of their tireless commitment to our core value of being Customer Inspired,” said WP Engine VP of Customer Experience Slade Cozart.
“Our team is absolutely amazing. I’m incredibly proud of what we’ve accomplished together and excited for what’s next as we continue to set the bar for excellence through every customer interaction.”
Read on to learn about The Stevie Awards and WP Engine’s track record of success in the realms of customer experience and support.
What are The Stevie® Awards?
The Stevie® Awards is an organization overseeing nine global business recognition programs, including the Stevie Awards for Sales & Customer Service for which WP Engine won Gold.
Established in 2002, the Stevie Awards receive more than 12,000 nominations annually across its nine programs as they honor top companies worldwide, making a Stevie one of the most prestigious markers of exceptional organizations on a global scale.
The Stevie Awards for Sales & Customer Service recognize organizations that deliver extraordinary customer service and sales solutions. This year’s competition was fierce, with entries from more than 2,100 companies across 45 countries and territories.
Winners were selected by 176 expert judges who evaluated entries based on innovation, impact, and effectiveness. To earn Gold in such a competitive environment is a testament to the dedication, expertise, and relentless Customer-Inspired approach of our incredible CX team.
Our Customer Experience experts work 24/7/365 around the globe to ensure our customers receive the best possible support, and they continue to set the bar high for what customer service should be.
A history of excellence in service
WP Engine has received multiple Stevie Awards across various categories over the last decade, reflecting our continued commitment to excellent customer service.
In 2015, WP Engine earned its first Bronze Stevie Award for customer experience. We then secured a Silver Stevie Award in 2016 for Customer Service Department of the Year in the Computer Software category as well as a Gold Stevie Award in the same category the following year.
In the years since, The Stevie Awards have continued to roll in for our incredible CX team. We earned another Gold Stevie Award for Customer Service Department of the Year in 2018, another Silver Stevie in 2019, and two more Silver Stevie Awards in 2021: one for Customer Service Success in Technology Industries and another for Customer Service Department of the Year in Computer Software. WP Engine was honored with yet another Silver Stevie Award for Sales & Customer Service in 2023.
These consistent accolades from The Stevie Awards highlight WP Engine’s dedication to delivering exceptional customer service and solidify our team as an example of excellence, even when considered within a field of our exceptional cohorts.
We’ll continue to raise the bar for our customers
Our team is honored to receive this Gold Stevie Award, but we’re not stopping here—we’re deeply committed to customer satisfaction and support excellence. Our customers’ success is our success, and we will continue to innovate, improve, and deliver the best possible managed hosting experience.
Thank you to our incredible customers for trusting us with your websites, and to our CX team for your unwavering commitment to excellence. This Gold Stevie is yours!
Want to be part of an award-winning customer experience team? Check out our careers page for open roles.